At dewa22, we understand that your personal data is a trust that must be taken seriously. This Privacy Policy transparently explains how we collect, use, store, and protect the personal information of all members on our platform in Malaysia, in line with international industry best practices.
All data is transmitted and stored using 256-bit SSL encryption that meets international security standards.
Dewa22 has never sold, rented, or traded member personal data to any third party for marketing purposes.
Members have the right to access, update, or request deletion of their personal data at any time through customer support.
We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and international data protection standards.
Every aspect of personal data management at dewa22 is built on six robust and transparent protection principles.
Dewa22 only collects personal data that is strictly necessary to provide platform services. We do not collect excessive or irrelevant information beyond the scope of the services provided to you as a member.
Members' personal data is stored on encryption-protected servers at internationally certified data centres. Access to this data is strictly limited to personnel who require it to perform their service duties.
Member information is only shared with selected and trusted third parties — such as payment processors and technical service providers — and only to the extent necessary to enable them to perform their support functions for the dewa22 platform.
The dewa22 Privacy Policy is reviewed and updated periodically to ensure it reflects changes in data protection laws, technological developments, and changes in how we deliver services to our members.
Every dewa22 member has the full right to access their personal data, request corrections to inaccurate information, and under certain circumstances, request the deletion of their data from our systems in accordance with applicable law.
Dewa22 has a clear and tested incident response procedure. In the event of any data breach, we will notify affected members and the relevant authorities within the timeframe prescribed by Malaysia's PDPA.
This Privacy Policy is published by dewa22 ("we", "Platform") and applies to all registered members, website visitors, and any individual who interacts with the dewa22.onl platform and its associated mobile applications. We operate under the principle that your privacy is not merely a legal obligation — it is a fundamental right that we fully respect.
This document clearly and transparently outlines: what personal data we collect, why we need it, how we use it, who may access it, and what your rights are in relation to that data. This Policy is formulated in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).
By registering an account or continuing to use the dewa22 platform, you acknowledge that you have read and understood this Privacy Policy, and agree to the way we handle your personal data as described herein.
Dewa22 collects various types of personal information depending on how you interact with our platform. Data collection is carried out directly from you, automatically through platform usage, or in some cases, through trusted third parties.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad / passport number | Account registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Service communications, account verification |
| Financial Data | Payment methods, deposit records, withdrawal records | Transaction processing, AML compliance |
| Usage Data | Gaming history, wagering, wins and losses | Account management, responsible gaming |
| Technical Data | IP address, device type, browser, approximate location | Security, fraud detection |
| Communications Data | Support chat logs, emails, feedback | Service improvement, complaint resolution |
Dewa22 does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by law for compliance purposes. Any identification documents submitted for KYC processing are handled with a higher level of protection than standard data.
The personal data we collect is used solely for legitimate and necessary purposes in operating the dewa22 platform and delivering the best experience to each of our members. The following are the primary purposes for which this data is used:
dewa22 does not use member personal data to make automated decisions that have a significant impact on your rights or interests without appropriate human involvement.
Dewa22 does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, we may need to share certain information with the following parties:
We work with selected companies that assist us in operating the platform, including payment processors, IT service providers, identity verification companies, and gaming software providers. All such third parties are bound by strict data confidentiality agreements and are only permitted to use your data for purposes we have specified.
Dewa22 may be required to disclose member personal information to government authorities, law enforcement bodies, or courts when mandated to do so by Malaysian law or a valid court order. In such situations, we will disclose only the information specifically required by the relevant request.
Should dewa22 be involved in any merger, acquisition, or sale of business assets, member personal data may be transferred as part of that transaction. Members will be notified in advance and their rights under this Privacy Policy will continue to be honored by the receiving entity.
The security of your personal data is dewa22's highest priority. We continuously invest in technical security infrastructure and operational procedures to ensure your data is always protected against unauthorized access, modification, disclosure, or destruction.
While we take all reasonable precautions, no security system can be guaranteed to be one hundred percent secure. If you suspect any suspicious activity on your account, please contact the dewa22 support team immediately.
As a dewa22 member, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act 2010. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.
If your personal data is inaccurate or outdated, you have the right to request that we update it promptly.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
You have the right to request that we restrict the processing of your personal data in certain circumstances provided for by law.
You may withdraw your marketing consent at any time through your account settings or by contacting our team.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact our data protection team via live chat or support email. We will respond within the timeframe required by law.
Dewa22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain your login session, and understand how you interact with the platform.
| Cookie Type | Purpose | Status |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and basic platform preferences | |
| Functional Cookies | Remembering your preferred language, display settings, and last game selection | |
| Analytics Cookies | Understanding platform usage patterns for improvement purposes | |
| Performance Cookies | Monitoring platform technical performance and response times |
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the dewa22 platform.
As a platform operating in the global digital environment, your personal data may in certain circumstances be processed or stored on servers located outside Malaysia. This occurs primarily when we utilize cloud technology services or the infrastructure of our international game software providers.
In all cases of cross-border data transfers, dewa22 ensures that the receiving country or entity provides a level of data protection equivalent to or higher than that required under Malaysian law. We apply appropriate contractual safeguards, including Standard Contractual Clauses (SCC) or comprehensive data processing agreements, to protect your data during such transfers.
dewa22 only partners with service providers that demonstrate a strong commitment to data protection and comply with internationally recognised security standards.
Dewa22 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. The following are general data retention period guidelines:
When your personal data is no longer required, we will ensure it is securely deleted or anonymised using industry-recognised methods.
If you have any questions, concerns, or complaints regarding how dewa22 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer through the following channels:
We also encourage you to read Terms and Conditions dewa22 for a more comprehensive understanding of your rights and responsibilities as a member of our platform. This Privacy Policy and the Terms and Conditions together form the complete agreement between you and dewa22 regarding your use of the platform and the management of your personal data.
The latest version of this Privacy Policy takes effect from 1 January 2026. Any material changes will be communicated to members via their registered email at least 7 days before taking effect.