At dewa22, we believe online entertainment should be enjoyed in a healthy and controlled manner. Responsible gaming is more than just a slogan — it is our genuine commitment to every member across Malaysia to ensure your gaming experience stays enjoyable without bringing negative effects to your daily life.
Responsible gaming means participating in online betting or gaming activities in a controlled, mindful manner and within your own personal limits — both in terms of time and money. This doesn't mean you can't enjoy the games; rather, it's about ensuring that entertainment stays as entertainment and never becomes a problem.
Dewa22 recognises that while the majority of our members play in a healthy and responsible manner, a small number of individuals may struggle to control their gaming habits. It is for this group that we have built a comprehensive suite of support tools, betting limits, and protection mechanisms — all available free of charge and easily accessible through your dewa22 account.
Always remember: Wagering is for entertainment, not a way to generate a steady income. Set clear limits before you play and stick to them without compromise.
We also work closely with consumer protection bodies and uphold a strict child protection policy. Every registration at dewa22 requires age verification, and we actively prevent individuals under 18 from accessing our platform. If you discover anyone underage using your account, please contact our support team immediately.
All these tools can be activated directly through your account — free of charge, straightforward, and effective immediately.
Set a maximum daily, weekly, or monthly deposit limit for your account. Once the limit is set, the dewa22 system will automatically block any deposit that exceeds it within your chosen period. Limits can be reduced immediately, but increases require a 7-day waiting period for your protection.
Control how long you can play in a single session. Once the time limit is reached, the system will display a reminder and automatically end your gaming session. This is especially useful for preventing you from getting so absorbed in a game that you lose track of time and your daily responsibilities.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, the dewa22 system will temporarily block you from continuing to play. This helps you avoid impulsive decisions to "chase losses", which often lead to bigger problems.
If you feel you need a short break from gaming, use the Temporary Break feature to block access to the platform for a period of 24 hours, 7 days, 30 days, or 90 days. During this time, your account remains secure and your balance is unaffected — you simply cannot log in and play.
For members who feel they need a longer period away from gaming, dewa22 offers a self-exclusion option of 6 months, 1 year, or permanently. During the exclusion period, your account will be fully blocked and you will not receive any marketing or promotional communications from us.
Dewa22 will send periodic reminders during extended gaming sessions, displaying information such as how long you have been playing, the total amount wagered, and your current account balance. These reminders help you make informed decisions and avoid unaware gameplay.
Problem gambling can happen to anyone, regardless of background or income level. What matters is recognizing the early signs before they become more serious. Here are some warning signs to watch out for:
If you or someone you know consistently shows three or more of the signs above, this may indicate a problem gambling issue that requires immediate help. Do not wait for the situation to get worse.
Seeking help is a sign of strength, not weakness. dewa22 provides several support channels for members who need assistance with problem gambling:
Our trained support team is available 24/7 via live chat. Let us know that you'd like to discuss responsible gaming — your conversation is completely confidential and we'll help you activate the right control tools right away.
If you feel you need a break from the platform, use the self-exclusion feature in your account settings. The process is straightforward and takes effect in less than one hour. During this period, all promotional communications will also be stopped automatically.
Dewa22 encourages members experiencing gambling problems to seek help from professional counsellors. The Department of Social Welfare Malaysia (JKM) and local support organisations offer counselling services that can help you address these issues comprehensively.
Talk to a trusted family member or close friend about your situation. Support from loved ones is one of the most important factors in recovering from problem gambling. dewa22 can also help family members understand how to support someone they care about.
Simple steps to activate responsible gaming protection on your account.
Access your dewa22 account using your registered username and password. Always use your own personal device for optimal security.
Click the profile icon at the top right of the platform, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the type of limit or control you want to activate — deposit limit, time limit, loss limit, or self-exclusion. Enter your desired limit value and protection period.
Review your settings and click "Confirm". The dewa22 system will activate the limit immediately. You will receive a confirmation email as a record for your reference.
Need help activating control tools? The dewa22 support team is available 24/7 via live chat to guide you through the process step by step, without any judgment.
Dewa22 takes our responsibility seriously to ensure this platform cannot be accessed by children or individuals under the age of 18. We employ a multi-layered age verification system involving identity document checks during the KYC process for every new account.
If you share a device with children or teenagers, we strongly encourage you to take the following steps to ensure they cannot access your dewa22 account:
Responsible gaming is not only the member's responsibility — it is ours as a platform too. dewa22 is committed to:
All games at dewa22 use independently verified Random Number Generators (RNG) to ensure complete fairness and transparency for every member.
Dewa22 does not send communications intended to pressure members who are on a Temporary Break or self-exclusion period to return to play.
The entire dewa22 support team undergoes regular responsible gaming training so they can identify and assist members who may need support.
Dewa22's responsible gaming policies and tools are reviewed regularly to ensure they remain relevant, effective, and aligned with the latest industry standards.
Answers to the most frequently asked questions by dewa22 members regarding responsible gaming.